What is MerchWorks Hub?
MerchWorks Hub is an online marketplace where you can shop merchandise from local businesses, nonprofits, and community organizations — all in one place.
Every collection you see supports a real brand, cause, or mission in your community.
How does shopping on MerchWorks Hub support local causes?
Each collection on MerchWorks Hub is tied to a specific business or organization.
When you purchase an item, a portion of that sale directly supports the collection owner.
You’re not just buying merch — you’re supporting real people and causes.
Are all products made to order?
Yes.
Most items are made to order, which helps reduce waste and allows us to offer a wide range of styles and sizes without overproducing inventory.
Because of this, items may take a little longer to ship than traditional retail.
How long does it take for my order to ship?
Orders typically process and ship within 7–10 business days, though timelines may vary slightly depending on the product.
Once your order ships, you’ll receive tracking information via email.
Can I return or exchange an item?
Because items are made to order, returns or exchanges are limited.
However, if your item arrives damaged, misprinted, or incorrect, we’ll absolutely make it right.
Please contact us within 7 days of delivery so we can assist you.
What if I ordered the wrong size or color?
We recommend carefully reviewing size charts and product details before placing your order.
If you believe there was an error with your order, reach out to us — we’re happy to review it with you.
Do products run true to size?
Most apparel runs true to size, but fit can vary by product.
Each product listing includes sizing details to help you choose the best fit. When in doubt, sizing up is often a safe option.
Will my items ship together if I order from multiple collections?
Not always.
If you order items from different collections or vendors, they may ship separately and arrive at different times. You’ll receive tracking updates for each shipment.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information.
If you don’t see it, be sure to check your spam or promotions folder.
Who do I contact if I have a question about my order?
If you have any questions or need help with an order, please contact us here:
Our team is happy to help.
Is my payment information secure?
Yes.
All payments are processed securely through Shopify’s trusted checkout system. MerchWorks Hub does not store your payment information.
Why don’t you offer faster shipping options?
Because many items are produced on demand, shipping speeds are based on production timelines rather than pre-stocked inventory.
This model allows us to support more partners and reduce waste while still delivering quality products.
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